What Clients Say About Us!
It's all a 10! Bernice Pace was great! I hated all the paperwork gathering but that's mostly because all my legal papers were either in storage in Covington or lost in the mail "forward to" addresses & my actual address. To add a layer of fun, I get to fill out the Post Office change of address...again! I don't mind since this is my LAST MOVE because I LOVE MY HOUSE! Thank y'all so very much. I hope you realize what a gem Bernice is. I'd also like to thank all the helpful folks there that were part of the whole loan process. Please thank them for me.
I would rate our experience with Premier Lending a 10. Michelle Keys was very efficient and personable throughout our entire process. She made sure that we were aware of all aspects of the process and answered any questions we had in a timely manner. We had an amazing experience with your company and have referred several friends and family members to Premier Lending.
This is the 2nd or 3rd time utilizing your company, Premier Lending, LLC with purchase of our homes.
Bernice Pace is very responsive and professional. My realtor has said nothing but great things about Bernice.
Thanks, Alicia F.
First of all Tasha Bourgeois and Premier Lending was amazing. Tasha was always an email, text or phone call away. I never reached out to her that she didn’t respond within the hour. She explained anything and everything and even answered questions I needed answered but didn’t know I needed to ask. I can’t think of anything that could be improved on. I would tell anyone who would listen that if they used anyone but Premier Lending they are wasting there time and missing out.
Thanks so much.
Absolutely. Billy is wonderful. We actually went through him on our house that we bought 3 years ago. We remembered how easy it was with him. He was the first person we thought of when we wanted to sell our house and buy a new one. I also have been recommending his services to a few of my friends.
· On a scale of 1-10 (10 excellent, 1 poor), how would you rate your experience with Premier Lending? 10
· Was your loan officer easy to get in touch with? Did they return your calls/emails quickly? Yes, definitely
· Were the details explained clearly throughout the process? Were all of your questions answered? Yes
· Where do you feel we can improve? Nothing really stands out.
· Would you recommend Premier Lending to your friends and family? Yes, definitely
Billy deserves a big fat bonus/raise! :) Sincerely, Brandi R.
On a scale of 1-10 I would rate my experience as a 10. Tony was easy to get in touch with and always returned our calls quickly. Any questions that we asked he was able to answer. I will definitely recommend Tony and Premier Lending to my friends and family. Thanks so much for all of your help!
Our experience with Billy Persohn was definitely a 10. He was very professional and was on top of everything. I was very nervous about the entire home buying process, unfortunately this is not one of my best personality traits. Billy was very understanding and was amazing throughout the entire process. He truly tried to ease any unnecessary worry that I had. He answered all of my questions thoroughly and was very easy to get in touch with. I had a great experience and will definitely refer Billy to friends and family in the future. Thanks for such a smooth process, we really appreciate it.
I just want to let you know that Tasha has been doing a great job. She had help me with getting a mortgage before. And she is now helping me with another one. Tasha is very informative and quick to response to any question I had. I really appreciate her patience and will recommend her to everyone I know.
Tony has been great to work with and very efficient. The whole process, so far, has been the easiest home loan I've ever been a part of.
I just closed on a house and wanted to share. I am a first time homebuyer and will admit that I had some worries going into this daunting process. There is a whole new vocabulary to learn and a ton of confusing paperwork and stipulations and other considerations that must be accounted for. Tony Ortego with Premier Lending was OUTSTANDING with everything from the moment he contacted me all the way up to even after closing. His communications have been concise yet thorough and broken down into layman's terms so even someone with no knowledge of the process can understand what is being asked of them. Tony covered different options and was ALWAYS looking out for my best interest. He got me the best loan for my situation. Every step of the way, he made sure I was comfortable with everything before we continued and was willing to re-explain things if I was not.
I HIGHLY recommend Tony Ortego and Premier Lending to anyone looking to purchase a home.
Tony was great, knowledgeable and prompt in returning my calls.
Details were clear and explained very well.
I had contacted 2 other lenders before Premier, Carrington sounded like they had a third party call center and never returned my call and I e-mailed another one with no response. I looked up Premier Lending and your company had great reviews so I e-mailed you and got a response that someone would be contacting me soon, which Tony did. These other companies dropped the ball and they lost business, can’t imagine how much revenue goes out the door because of poor management and customer service, so kudos to a well-run business. Yes, I will recommend you to friends and family.
Thank you for taking the time to reach out to me. My experience with Premier lending and Amy Wagner was Phenomenal and my rating would be a 10+. As this process was all new to me and scary doing it by myself Amy made this experience enjoyable and smooth. She went above and beyond to make sure I understood and felt confident. I couldn't have asked for more from her! I have shared this experience with everyone I know!!
We've worked with Tony in the past through Premier Lending and I must say that it has been such a simple and wonderful process in working with him. I believe this is our 3rd time in working with Tony for our mortgage needs. He's always professional and is most helpful whenever we have any questions. It's nice to know that there are still good people out there who we feel we can trust, especially when dealing with monetary values of large amounts.
I'm confident that we have all the support and information we need from Tony at this juncture. We will continue to work with him and recommend his and Premier Lending's services to others.
"My loan officer, Robin was wonderful. She was always responsive and worked hard to get me the best rate."
"Premier leadership and staff bent over backward to make sure our loan application and processing was seamless and smooth. Though this was my first loan and I had great anxiety and anticipation, everything was fully explained and easy to process. Customer service is exceptional. I believe very strongly that both my loan officer and the company as a whole embraces standards of ethics and responsibility to their clients."
"I wanted to let you know how impressed I was with the job everyone did at your company. I have refinanced several times in the past and usually pick the company that has the lowest rates. Of course I did the same when I chose your company. However, this time I received great service to go with the low rate."
" My loan officer was great to work with from beginning to end. Tammy was very easy to get a hold of and if I had any questions; she got back to me immediately. She explained everything very thoroughly throughout. Our loan officer kept everything moving right along, made it as simple as possible. I really don't have any complaints.
Best rates and competitive rates. You excel with customer service and prompt service. Amy answered her own calls and I rarely got a voicemail. If I did get a voicemail, she returned the call very promptly. Same with emails. Great job, Premier Lending!
"Tasha was always available and prompt in returning calls. This is my 6th Loan with Tasha and everything are clearly laid out and explained. Tasha clearly worked hard at helping customers. I did get most of my loan at the rate I wanted. I value customers service. I like that my loan representatives are working hard to get me what I need. I appreciate your service."
Now that we are officially homeowners and closing is complete, I wanted to once again reach out and let you know how much we enjoyed working with Daniel. Throughout this entire process, Daniel was thorough, knowledgeable, accessible, and patient (we probably called him 1,000 times). I cannot speak any higher of Daniel and will be recommending him and Premier Lending to anyone who will listen.
Darsey and Kristin
Tasha Bourgeois was fantastic! She made the entire process so simple for us! Everything was explained clearly and questions were answered promptly. She made a potentially stressful process super easy! I will definitely recommend Tasha and Premier Lending to anyone in the future!!
Thanks so much. Tony is a Rockstar. I am really really enjoying working with him. Also, the seller of the house we’re buying said that one of the deciding factors in their accepting my bid over another, was that we are working with a local lender and the other offer came from someone working with Chase. Thought you might appreciate that!
Billy was amazing!! For a first time buyer, he kept me informed of any and all changes, which was to say the least comforting, seeing as though this whole process can be trying at times. Very easy to get in contact with through email and/or phone. Great attitude, excellent customer service, and over all a very genuine human being. I would hands down refer someone to Billy and I’m sure they will have a pretty similar experience. Thank you so much, Billy! Premier Lending y’all have a great agent on your hands.
Paxton was fantastic, if not for him I doubt I would have used Premier Lending. He's very thorough and made the process completely painless every step of the way. Thank you.
I tell everyone how AMAZING and patient Bernice was throughout the whole process. He made the process smooth (I closed few days shy of 4 weeks). Bernice was always open and honest. Listen to him and you cannot go wrong. Thank you, Bernice!!
My overall experience with Ms. Keys was great! I will definitely be referring you guys. Thanks a lot!